Delivery & Refund Policy

We want every customer to feel confident when shopping with us. Our team works hard to ensure that your order is processed quickly and delivered safely.

🚚 Deliveries

Orders are usually dispatched the same business day. We partner with trusted courier services such as DHL, FedEx, UPS, and USPS for fast worldwide delivery.

Estimated Timeline: Delivery typically takes 5–7 business days.

Please note that delays may occur due to customs clearance or local import regulations.

Important: Any import duties or taxes are the buyer’s responsibility.

↩️ Returns & Issues

You may request a return within 14 days of receiving your order. To qualify, items must be unused, unworn, and in the original packaging with tags attached.

Note: Certain items, such as custom-made or personalized products, cannot be returned.

How to Return

To begin a return, please contact us at aliassad2@hotmail.com. Our support team will guide you through the process. Returns sent back without prior approval will not be accepted.

Damages & Issues

We ask that you check your order as soon as it arrives. If an item is defective, damaged, or incorrect, please notify us immediately so we can resolve the issue promptly.

European Union Customers

If your order is shipped within the EU, you have a legal right to cancel or return your order within 3 days without providing a reason. Returned items must be in their original condition and packaging, with proof of purchase included.

💰 Refunds & Exchanges

Refund Process

Once your return is received and inspected, we’ll notify you about the approval status. If approved, refunds will be issued to your original payment method within 7–10 business days. Please allow extra time for your bank or card provider to process the refund.

If it has been more than 15 business days since approval and you have not received your refund, please contact us at aliassad2@hotmail.com.

Exchanges

We can exchange items if they are defective, damaged, or if you simply prefer a different size or color (when available). To arrange an exchange, please contact us via email.

🎁 Gifts

If the product was marked as a gift and shipped directly to you, you’ll receive store credit equal to the value of your return. Once the returned item is received, we’ll email you a gift voucher.

If the gift was shipped to the purchaser, refunds will be issued to the original buyer.

📍 Shipping Returns

Please send approved returns to:

Unique Scottish Kilts
ATTN: Returns
{your physical address}

Return shipping costs are the customer’s responsibility and are non-refundable. If a refund is granted, the return shipping fee (if prepaid) may be deducted.

For high-value items, we recommend using a trackable shipping service or purchasing insurance, as we cannot guarantee receipt of returned goods.

Need Help?

If you have any questions about shipping, returns, or refunds, please contact us directly.

aliassad2@hotmail.com